a.      Services

                 i.      Reference Service

The goal of ELT Library Reference service is to meet people's information needs. ELT Library Reference service includes finding out what information user need and using library resources to provide that information. Reference Services provides reference and research assistance to staff, course participant ,visitors and community users.Assistance is available at the ELT Library counter during office hours to guide library users.

                 ii.      Lending Service

ELT Library provides lending services to registered members. Members are allowed to borrow according to their category of library membership.

  Reservation

• Materials may be reserved unless they are required for ELTC courses.
• Members can request to reserve Library materials by email to library@eltc.edu.my or by submitting a reservation slip available at the Library Service Counter during the library’s opening hours.
• Members will be notified upon the return of the requested materials
• Reserved materials are kept at the counter for three (3) working days only.

 Library Reminders & Notifications (are sent via email only)

• Due Date Reminder is sent within seven (7) days before due date.
• First Overdue Notification is served 14 days after due date.
• Final Overdue Notification is sent 28 days after due date.
• Lost Item Payment Advice is sent after the item is reported lost / damaged or deemed lost by ELT Library 21 days after Final Overdue Notification is sent out

                 iii.     Repository Service

This collection is offered to the members of ELTC community for the management and dissemination of intellectual output created by ELTC staff. It is exclusively for Platinum members. The documents include proceedings, training modules and ELTC publications which are available upon request via the library service counter.

                 iv.      Special Collection

It encompasses a vast array of materials both in English and Malay languages. The collection supports research by providing factual information and data from various government bodies in Malaysia. For more information about the scope of this collection, please contact our reference staff for assistance.

                 v.      Inter Library Loan (SPP)

ILL is a service that enables ELTC staff to borrow materials or photocopy items from another library. This service is provided through Sistem Pembekalan Penerbitan (SPP) consortium under the National Library of Malaysia.

    vi.      Selective Dissemination of Information (SDI)

Selective Dissemination of Information assists users in keeping up-to-date current literature in particular subject areas. The purpose of SDI is to help users cope with information overload. ELT Library provide selected literatures or titles pertaining to education in Malaysia and ELT in Malaysia. The sources of the literatures are from the subscribed local newspapers.

b.      Facilities

                  i.      Photocopy Service

•  Photocopying is charged 0.10 sen per page.
•  Laminating a document is charged RM1.00 per piece.
• A maximum of 10 pages per book or one (1) journal article is allowed for photocopying.
• All ELT Library membership card holders must observe the copyright regulations when making photocopies of library materials.

     ii.      Mini Theatre

• Reservation is made at least three (3) days before use.
• Reservation for ELTC staff can be made via SP2E whilst the reservation form is available for other patrons at the Library Service Counter.
• The Mini Theatre only can accommodate 3-8 users per session.
• Rules and Regulations :

a) Users are encouraged to use the Mini-Theatre for academic purpose only.

b) All users are requested to hand in their membership cards at the Service Counter. Cards will be returned upon leaving the Mini-Theatre.

c) Users are encouraged to place personal belongings in the lockers provided.

d) Users should only use media resources borrowed from library in the Mini-Theatre. In any event of non-library media resources are to be used,a request should first be made to the librarian.

e) The ELT Library will not be held responsible for any loss or damage of personal items

f) Users’ belonging that one left behind at the discussion room will be removed and placed at the service counter by the staff at 5 p.m.

g) Users are not allowed to bring in any library materials into the Mini-Theatre, the ELT Library reserves the right to remove library items found  in the Mini-Theatre.

h) Users are encouraged to report any damaged of facilities immediately to the service counter.

i) User are not allowed to move the facilities placed in the Mini-Theatre.

j) Users will be held responsible for total cost incurred for repair/replacement in case of misuse of facilities in the Mini Theatre.

k) Food and drinks are not allowed in the Mini Theatre. Users should ensure that furniture are not moved in and out of the room.

l) Booking are not transferable between members. Users should contact the service counter (no. ext.: 9106) to change or cancel bookings.

m) Users should ensure that the lights, Air Conditioner, smart board, LCD projector, and plug points are turned- off after use.

    iii.      Discussion Room

• Reservation is made at least three (3) days before use.
• Reservation for ELTC staff can be made via SP2E whilst the reservation form is available for other patrons at the Library Service Counter.
• The discussion room only can accommodate 3-8 users per session.
• Rules and Regulations :

a) All users are requested to hand-in their membership cards at the service counter. Cards will be returned upon leaving the discussion room.

b)Users should only use media resources borrowed from library in the discussion room. In the event if non- library media resources are to be used, a request should first be made to the librarian.

c)Users are encourage to place personal belongings in the lockers provided.

d)Users belongings behind in the discussion room will be removed and placed at the service counter by the staff at 5pm.

e)The ELT Library will not be held responsible for any loss or damage of personal items.

f) User are not allowed to move the facilities placed in the discussion room.

g)Food and drinks are not allowed in the discussion room. Users should ensure that furniture is kept in its original position.

h)Bookings are not transferable between members. Users should contact the service counter EXT: 9106 to change or cancel bookings.

i)Users should ensure the lights, air conditioner, smart board, LCD Projector and plug point are turned-off after use.

              iv.      Internet

• Free wireless Internet access

               v.      Study Carrel

• Study carrels with individual power sockets.

              vi.      Coin Return Locker

TERMS OF USE FOR LOCKERS

• The lockers in the entrance hall are for library users only and may only be occupied for the time spent in the ELT Library. The lockers may not be left occupied overnight, and keys may not be removed without occupying a locker. Please do not occupy more than one locker per person.

• Keys are available in self-service after deposit of the appropriate coin. Keys must be returned on the same day during library hours.

• Items left in the lockers overnight will be removed and may be collected at the circulation desk between the hours of 9:00am and 4:00pm. In this case, the key deposit will not be refunded. Any food items found in the lockers will be disposed of without prior notice. Any items found will be returned to the key holder without confirmation of ownership and with a discharging effect.
• You will be charged for the replacement cost of a lost key.

• Please contact the circulation desk in the event of technical problems with the lockers. Those responsible for causing damages through improper use will be charged for repairs or replacement.

• Money and valuables are left at the user's own risk. The storage of perishable, harmful and/or flammable substances is prohibited. It is also prohibited to store controlled substances and/or materials causing harmful emissions.

• The ELT Library is not liable for any items deposited in the lockers.

• The ELT Library reserves the right to open lockers at any time in the event of immanent or suspected danger. 

• Use of the lockers implies the user's acknowledgement of these Terms of Use.

              vii.      OPAC Kiosk (Step-by-Step Guides)

Library OPAC…

• OPAC is an abbreviation for Online Public Access Catalog, or commonly known as Library Catalog. OPAC is an online database of materials held by a library available to the public, as most OPAC are web-based that is accessible even at home via internet.

• Users search a library catalog via OPAC principally to locate books and other material physically located at a library, as the materials are shelved by call number which is unique for each material. At ELT Library, library materials are classified according to Dewey Decimal Classification scheme or better known as DDC and shelved accordingly.

• Using OPAC is very easy, accurate and fast. The access points or search capabilities are by using keyword, subject, author or title to find the materials. It is easy to use since the users just need to enter access point in order to locate any materials in the library. Moreover, OPAC is capable to provide detailed information to users about the availability of the materials in the library. (Click here to view or download Step-by-Step Guides)