Client charter
Purpose
- work collaboratively with the Teacher Education Division and other divisions in the Ministry of Education, Malaysia, to ensure that our functions, practices and goals are in line with the aims and aspirations of the government in the field of education
- co-operate with other government and non-government agencies to improve key processes, practices and achievements in our key activity areas
- contribute to leadership in achieving internationally-recognized best practices in English language teaching
We will work continually to improve:
- policies, processes, practices and conditions that will enhance the quality of our clients' experiences and outcomes
- the quality of our teacher education programmes; including our quality assurance procedures and systematic and systemic evaluation and development processes
- processes and conditions for strategic staff development
- conditions that encourage effective, innovative and creative practices
Disposition and Values
We will always work in a manner that is:
- professional
- ethical
- consultative and collaborative
- accountable
- proactive
- honest and trustworthy
- prompt
- helpful
- loyal
- courteous
- fair
- flexible
In all our endeavours, we will be guided by the Five Principles of Nationhood or Rukunegara:
- Belief in God
- Loyalty to King and Country
- Supremacy of the Constitution
- Rule of Law
- Mutual Respect and Morality
Clients
We will also provide client-focused advice to individuals or organizations involved in the planning, development and management of English language programmes.
Work and Services
- Learning and teaching English as a second language
- Research on the learning and teaching of English
- ICT application in language teaching and learning
- English language programme design, development and management
- ELT-related consultancy services